TERMS AND CONDITIONS

CHANGES: CAPE TOWN- EXCLUSIVE TOURS reserves itself the right, without prior notification, to change the vehicles, hotel, overnight accommodation, meals, travel plans etc, without being held responsible for it, provided the purpose and result of the trip is similar to the offer. In the event of such change no refunds would be payable under any circumstances.

RESPONSIBILITY CLAUSE: CAPE TOWN- EXCLUSIVE TOURS and their agents act only as agents in the purchase of tours. We will not be held responsible for injuries, damage, loss, theft, death, unexpected delays or irregularities during tours, or damage to vehicles, for whatever reason, by actions of persons/agency while on journey with the exception of gross negligence. The customer herewith accepts all risk for any damages suffered during such tour.
PASSPORT & VISAS: Please contact your travel agency for the necessary passport and visas. We will not be liable for any delay or denial of entry due to traveller not meeting requirements for entry of relevant authorities.

LUGGAGE: The luggage is limited to 20kg per person. CAPE TOWN- EXCLUSIVE TOURS does not take any responsibility for luggage and is the participant’s own risk throughout travel.

TRAVEL EXPENSES: The prices include transport, overnight accommodation, admission fees and consumption, as indicated in the program. All other costs are for the participants own account.

DEPOSIT: A pre-payment of 30% of the total price is to be paid when confirmation reservation of the tour. The remaining amount of the entire costs is due 21days prior to departure.

RESERVATION: Early reservations are advised in order to avoid disappointment.

CANCELLATION FEES:
With cancellation

21 days before departure date-30% of the total costs
20 to 10 days before departure date-50% of the total costs
9 days or less before departure date-100% of the total costs
Plus applicable third party charges
In some instances lost and/or unused airline tickets are not refundable or replaceable

GRATUITIES:
Tips are not included and are left to the tour participant’s discretion.
TRAVEL AND MEDICAL INSURANCE:
Travel and medical Insurance is recommended. We make no representation or guarantee concerning reimbursement, scope or coverage, or any other aspect of any travel Insurance policy.


GENERAL EXCLUSION OF LIABILITY:
Neither CAPE TOWN EXCLUSIVE ROUTE nor any of its employees shall be responsible or may be held liable for any loss, damage or injury including consequential losses, suffered by or caused to any person or property, whether or not such loss, damage or injury is occasioned by any act or omission of CAPE TOWN EXCLUSIVE ROUTE or its employees or by any other cause of whatsoever nature and howsoever arising.

JURIDICTION:
In the event of any dispute arising between the parties relating to or arising out of this agreement, including but not limited to, its interpretation, rectification, implementation or termination or any other matter which requires agreement between the parties the dispute shall be determined and/or resolved in terms of the expedited rules of the Arbitration Foundation of South Africa. The arbitration shall be held in Cape Town.
PRIVACY POLICY:

What information do we collect?
We collect information from you when you register on our site, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your:
Name, email address, phone number or credit information.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(Your information helps us to better respond to your individual needs)

To improve our website
(We continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service
(Your information helps us to more effectively respond to your customer service requests and support needs)
2.4 To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide may be used to send you information, respond to inquiries, and/or other request or questions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online privacy Policy only

This online privacy policy applies only to information collected through our website and not to information collected online.

Your consent
By using our site, you consent to our website privacy policies

Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy policy modification date below.
This policy was last modified on 2014/07/14

BY RESERVATION AND CONFIRMATION TO OUR TOURS THE CUSTOMER ACCEPTS OUR CONDITIONS

This terms & conditions are in accordance with South African Law.